Terms and Conditions

Hourly charge of $88.00 per hour is not available for businesses; it is for residential only and does not include an additional callout fee which will vary depending on the distance from our office.

Same Day Onsite Service is only available within 20km from the Melbourne CBD. The appointment must be booked before 11am on the day. My Computer Help is entitled to charge an additional fee for this service. A technician will make an appointment for the earliest time possible but we only guarantee that a technician will arrive by midnight. This guarantee applies only to the initial visit by our technician and does not guarantee that all necessary work can be completed on the same day.

The No Fix No Fee guarantee means that if we cannot provide you with a solution to your problem, we will not charge you for our services. The solution may be that you need to upgrade or replace your hardware or software. If you choose not to proceed with our recommended solution you acknowledge that we have met our requirement of the guarantee to you by providing a solution to your problem.